dear customer, thank you for your order and the trust you have placed in us. In order to be able to guarantee you the best possible course of your booked journey, please note that the services of Busguru UG are provided under acceptance of the following transport agreement.
1. domiciliary right
The driving staff exercises the domiciliary rights on behalf of the bus company during the entire journey. The instructions of the driving personnel, especially in the case of safety-related issues, must be followed.
2. security & luggage
Unless expressly agreed otherwise, smoking is prohibited on board all buses for fire safety reasons. Food may be carried and consumed unless otherwise contractually agreed, but the driver may prohibit the consumption of alcoholic beverages at his discretion in order to maintain the safety of the trip. Any garbage must be placed in the garbage bins or bags provided for this purpose. All passengers are obliged to remain on their seats during the journey. This does not apply to visits to the on-board toilet and the on-board kitchen. Seat belts are compulsory in buses. As with airplanes, storage space is limited on buses. We ask that you refrain from using hard-sided suitcases and recommend travel bags instead.
3. damage & cleaning
The customer is liable for any damage to the bus equipment caused by himself or by members of his travel group. Prior to the start of the journey, any damage that is already present and visible when boarding the bus must be reported to the driving personnel in order to exclude any unjustified allocation of damage to be borne by the customer. If the driving personnel recognizes a particular danger to the execution of the journey, e.g. due to an already existing alcoholization of the passengers, a security deposit to be deposited in cash and against receipt can be demanded from the customer. In particularly serious cases, a trip may be cancelled or interrupted. Should the client or a guest who is part of the group accidentally or intentionally soil the bus/equipment beyond ordinary conditions, we take the liberty of charging cleaning costs on the spot or after the trip. The amount of the costs will be assessed according to the cleaning effort and the extent of the soiling with consideration of the consequences (e.g. loss for follow-up orders, reduction in quality due to odor, etc.).
4. rest & driving time regulations of the driving personnel
We point out that the bus driver has a driving time of 9-10 hours, and a total shift time of 12-15 hrs, which shall not be exceeded. The subsequent rest period is 9-11 hrs. If two bus drivers are used, the total shift time is 20 hrs. The legal requirements take precedence over the contract agreed between the customer and the service provider. Please note the necessity of a written agreement of an extended shift time or a 2nd driver, if the above mentioned operating time is not sufficient.
5. termination of service provision
In case of violation of the conditions of carriage and safety regulations specified in this transportation agreement, the driving personnel may terminate the provision of services after unsuccessful issuance of a warning. In the event of such termination of the contract due to the fault of another party, the Customer shall not be entitled to any compensation.
6. behavior in case of service failure
The performance of the service under normal circumstances is guaranteed, but may be jeopardized by the effect of force majeure and other external influences beyond the control of the bus enterprise. In case of a deficiency, the customer may only remedy the deficiency himself or, in case of a significant deficiency, cancel the trip if he grants the organizer a reasonable period of time to remedy the deficiency. Contact is guaranteed by the emergency hotline, which is available 24 hours a day. A deadline is not required if the remedy is impossible or is refused by the organizer or the immediate remedy or termination is required by a particularly serious interest of the customer. In this case, the customer is always obliged to choose the most favorable type of remedy. Also in this case the bus company (Busguru) is to be consulted in advance. The assigned driving personnel is in principle not authorized to give instructions in cases of service failure.
7. booking of additional services
Contractually not booked additional services such as extra hours, extra kilometers, drinks & snacks are to be paid before use against receipt to the driver, unless otherwise agreed in the transport contract (payment in arrears). The same applies to the provision of parking and toll services.
8. legal provisions
All buses used by the bus company have the necessary concessions for operation in occasional or, if applicable, regular transport. The driving personnel is required by law to comply with the provisions of rest & driving times. These stipulate maximum driving and shift times, to which the customer’s travel program must be subordinated for safety reasons.
terms and conditions policy
Read here about our general terms and conditions. terms and conditions policy.
Registration number: HRB 147156
Register court: Local court Hamburg