terms and conditions policy

version: 16.12.2021

dear customer, thank you for your order and the trust you have placed in us. In order to be able to guarantee you the best possible course of your booked journey, please note that the services of Busguru UG are provided under acceptance of the following terms and conditions policy.

1. booking (package tours/transfer services)

The booking is made by the customer also for all the participants of the trip included in the booking, for whose contractual obligations the customer is responsible as for his own obligations. The minimum age for participation in the package tours is 16 years without the accompaniment of a legal guardian. For travel participants who have not yet reached the age of 18 at the beginning of the trip and are traveling without an adult companion, a written declaration of consent from the parent or guardian is required. If the travel confirmation from the bus company differs from the content of your registration, a new offer from us exists, which you can accept within the given period by explicit or conclusive declaration (payment of the travel price), provided that the necessary capacities are free at the time of acceptance.

2. payment of the travel price, responsibility of the customer

2.1 Immediately after the conclusion of the contract, a deposit of 25% of the total price must be paid, the minimum amount of a deposit is 150 euros including VAT. The remaining amount is due 21 days before the start of the trip. The total price is the sum of the deposit and the remaining amount.

2.2 For bookings of more than 12 weeks until the start of the trip, the total price is due 21 days before the start of the trip. For short-term bookings of less than 12 weeks, the down payment is due immediately after conclusion of the contract and the remaining amount 21 days before the trip. For bookings with a total amount of EUR 1,000 or more, there is the possibility that a down payment invoice will be charged. The down payments will be credited against the remaining amount.

2.3 In case of payments by credit card, additional processing fees will be charged to the customer.

2.4 If you do not pay the travel price on time, reminder fees may be incurred at your expense. In case of non-payment of the travel price before the start of the journey despite a reminder with a deadline, the travel/transportation contract will be cancelled with costs. Individual agreements are excluded from this.

2.5 Cleaning costs are included in the offered prices. Costs for cleaning excessively dirty vehicles and repairing damage caused by the customer’s own fault shall be borne separately.

3. trip cancellation, service and price changes

3.1 If the trip is significantly impeded, endangered or impaired as a result of force majeure – not foreseeable at the time the contract was concluded – both the booker and we may cancel the contract. The legal consequences result from the law.

3.2 We are entitled to change the agreed content of the travel contract only for legally permissible reasons. Changes or deviations of individual travel services from the agreed content of the travel contract, which become necessary after the conclusion of the contract and which are not caused by us, are only permissible insofar as these changes and deviations are not significant and do not affect the overall nature of the booked trip.

3.3 We are obligated to inform the customer of a permissible trip cancellation or a significant change to an essential travel service immediately after becoming aware of it.

3.4 Price changes are possible after conclusion of the travel contract in the event of an increase in transportation costs or charges for certain services, such as port or airline fees, to the extent that the increase in transportation costs or charges for certain services per capita or seat affects the travel price, if there are more than 4 months between receipt of the travel confirmation/invoice and the agreed start of the trip. Should this be the case, the customer will be informed immediately, but no later than 21 days before departure. Price increases thereafter are not permitted. In the event of a price increase of more than 5% of the travel price or a significant change in an essential travel service, the customer may withdraw from the contract. The customer is obliged to assert these rights against us immediately upon receipt of the change notification. For this purpose, the written form is recommended.

4. changes, rebooking and withdrawal by the customer

4.1 You can withdraw from the trip at any time before the start of the trip. For reasons of proof, we recommend that you declare your withdrawal in writing.

4.2 After a booking has been made, a change to the booking can be made without a processing fee. Further changes are subject to a processing fee in the amount of € 25.00 per transaction. We strongly recommend that desired changes to the contract be submitted in writing for reasons of proof. If this results in a change of service, additional costs may arise, the amount of which depends on the circumstances of the individual case and which are to be borne by the customer. These will be communicated to the customer in writing after intensive examination by AGT Bus- & Eventlogistik GmbH. The implementation of the change can only
take place when the customer confirms the rebooking including additional costs also in writing.

4.3 If a rebooking of the date is desired by the customer after the booking has been made, this must be communicated to Busguru UG in writing. In the case of a rebooking, the general cancellation conditions apply to the old date (see 4.4). However, these can deviate or be omitted after individual examination. With regard to the new date, additional costs may arise, which are to be borne by the customer. These will be communicated to the customer in writing after intensive examination by Busguru UG. The implementation of the rebooking can only take place if the customer confirms the rebooking including additional costs in writing. 4.4 In case of withdrawal, we can demand a lump sum compensation, which is calculated according to the following percentages of the tour price. You are free to prove that no damage or less damage has been incurred.
The cancellation costs at a glance:
Time of booking until 29th day 15%
from 28. to 15. day before departure 50%
from 14. to 07. day before departure 75%
from 06. day before departure 90%
(individual agreements are possible for large volume bookings)

5. liability

5.1 Our liability is governed by the statutory provisions.

5.2 The contractual liability of us as a bus company for damages that are not bodily injuries is limited to twice the travel price as soon as a damage was caused neither intentionally nor by gross negligence or is based solely on the fact that a service provider used by us is solely responsible for the damage incurred. Legal provisions limiting or excluding liability, which are based on international agreements and which can be invoked by a service provider used by us, shall also apply in our favor.

5.3 For claims for damages in tort, which are not based on intent or gross negligence by us and are not bodily injury, a limitation of liability per person and trip of € 4,090, – is agreed. If the travel price is more than € 1.200, – this liability is limited to twice the travel price. We recommend to cover such risks by a travel cancellation insurance brokered by us.

5.4 Busguru UG is not liable according to §651j BGB (German Civil Code) for travel impairments that are due to force majeure (terrorism, natural disasters, epidemics/pandemics, etc.), strikes that are not related to the organizer or the service provider, or impairments that hinder traffic.

6. contractual obligations and notices

6.1 If the trip is not provided in accordance with the contract, you only have the statutory warranty rights of redress, reduction of the tour price, termination of the contract and compensation for damages if you did not culpably fail to notify us of a defect that occurred during the trip.

6.2 In the event of a defect, you can only remedy the defect yourself or, in the event of a significant defect, cancel the trip if you grant us a reasonable period of time to remedy the defect. A deadline is not required if the remedy is impossible, is refused by us or cannot be made possible within a reasonable period of time.

6.3 A notice of defect will be accepted by our office team, which can be reached at all times; you will receive the relevant emergency numbers before the start of the trip. You will then receive a confirmation of receipt of the notice of defects in written form by e-mail or SMS. A notification without knowledge by us is not sufficient.

6.4 According to the law, you have to assert warranty claims within one month after the contractual end of the trip at the registered office of Busguru UG, Hammerbrookstraße 94, 20097 Hamburg. A registration of the claims at your local travel agency or intermediary is not sufficient. After expiration of the deadline, you can only assert claims if you have been demonstrably prevented from meeting the deadline through no fault of your own.

6.5 For all disputes, the registered office of the head office in Hamburg is agreed as the place of jurisdiction.

6.6 Claims arising from the travel contract can only be asserted by the traveler himself. An assignment of these claims is not permitted.

6.7 Contractual claims expire one year after the contractually agreed end of the trip, but not before notification of a defect to the tour operator and not in case of intent. The statute of limitations is suspended for as long as negotiations are conducted between us and you regarding the claim or the circumstances giving rise to the claim. The suspension ends if one party refuses to continue the negotiations. The statutory limitation periods shall apply to claims in tort.

6.8 All offers and the prices included are exclusive of road, toll, parking fees and, if applicable, overnight costs for the driver in the case of multi-day trips, unless otherwise stated in the order confirmation.

6.9 Please comply with the upper limit of one piece of luggage and one piece of hand luggage per person. Please notify us of any excess baggage before the start of the journey.

6.10 Only contractors who have all the necessary concessions for transportation and who employ qualified personnel will be used.

passport, visa and health regulations

7.1 Please inform yourself about the passport and visa regulations applicable to the respective country of travel as well as about health formalities (vaccinations). Should the execution of the trip be thwarted or impeded for reasons attributable to improper travel documents, we accept no liability.

7.2 A traveler who does not have complete and proper travel documents at the start of the trip or during the trip can be excluded from the trip. Expenses will not be reimbursed.

8. data protection

8.1 Our complete privacy policy can be found on our homepage: privacy policy.

8.2 With the conclusion of the contract or booking, the booker agrees to the use of his data to process the booked bus trip. This includes address and contact data for the processing of the transaction.

8.3 No personal data will be passed on to external tourist service providers, bus companies or organizers.

8.4 If you have any questions or wish to exercise your rights (e.g. deletion of data) please write to info@busguru.de. In addition, we would like to draw your attention to our transport agreement, which must also be read before departure!

transport agreement

Read here about our transportation agreement.transportation agreement.

privacy policy

Read about our privacy policy here privacy policy.

Busguru UG
Hammerbrookstraße 94
D-20097 Hamburg
Register court: Hamburg Local Court
Registration number: HRB 147156

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